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• The How of Wow

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• Price: $15.95
• How can you keep ahead of your competition? The secret is in "wowing your customers." It's all about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.
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• Pulling Together with free DVD

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• Price: $15.95
• A brilliant leadership book. click on image to read details about this best-selling teamwork book.
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• The Simple Truths of Service with DVD

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• Price: $19.95
• If you want your customer service team to get creative about excellent customer service, this book will do the job. An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store. Includes DVD, learn more...
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• The 100/0 Principle with free DVD

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• Price: $15.95
• Simply put, this book can make your marriage better and greatly improve your relationships with family members, co-workers, your boss and even your friends.
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• 212 Service with free DVD

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• Price: $10.00 - Save ($5.95)
• An all new 212 book focused specifically on service. A must read for every business! Click on the book cover for more details.
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• Customer Love with free DVD

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• Price: $10.00 - Save ($5.95)
• A must read for every member of your team. This book will get the creative juices flowing and inspire you and your team to create a service culture that will have you writing your own "Customer Love" stories.
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• The Power of Teamwork with free DVD

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• Price: $15.95
• Get your team ready for peak performance when you apply the nine principles of teamwork used by the Blue Angels. No pilot license needed -each principle ties back to what it means to your company and your team.
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• The Richest Man in Town with DVD by VJ Smith

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• Price: $19.95
• A true story that will give you a greater appreciation for life in an unforgettable way. A quick and easy read that is certain to make you laugh, cry and reflect on life.
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• 212 Collection - 212º the extra degree, 212º Leadership and 212º Service with DVDs*

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• Price: $29.95 - Save ($17.90)
• The 212º mantra is one of the most powerful mantras your business can adopt. Now all three 212º books are available in this special set.
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• Deluxe gift box for 5x7 framed prints

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• Price: $5.00
• A custom made deluxe gift box for our 5" x 7" framed prints features a magnetic closure, pull ribbon and custom fitted velvet interior. Take your gift from good to great! (does not fit 8x10 frames)
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• Customer Service Sampler Set

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• Price: $39.95 - Save ($28.05)
• All new set just in time for customer care week: Oct. 2-7, 2011! Save on our top 4 titles for Customer Service.
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• 212 Service w/DVD - 5 Pack Autographed

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• Price: $69.95 - Save ($9.80)
• Autographed by Mac Anderson. An all new 212 book focused specifically on service. A must read for every business! Click on the book cover for more details.
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• Customer Love 3 pack notepads

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• Price: $9.95
• All new! A 3 pack of 4x6 notepads that coordinate with our gift book, "Customer Love."
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• Customer Love Mug

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• Price: $8.95
• Put the customer top of mind with this cute mug to reinforce the importance of top tier customer service.
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• Customer Love w/DVD - 5 Pack Autographed

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• Price: $69.95 - Save ($9.80)
• A must read for every member of your team. This book will get the creative juices flowing and inspire you and your team to create a service culture that will have you writing your own "Customer Love" stories. Learn more...
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• Fenced Road, 5"x7" Framed Inspiration in black wood frame

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• Price: $15.95
• "There are no traffic jams on the extra mile."
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